Shipping policy

Shipping Policy

At RugCult, every order is handled with care to ensure your products reach you safely and on time.

Shipping Process

We partner with trusted third-party logistics and courier providers to deliver orders across India and selected international locations.

Once an order is placed and confirmed, it is processed and prepared for dispatch according to the product type and production requirements.

Processing & Delivery Timelines

Ready-to-Ship Products

  • Processing Time: 1–3 business days

  • Estimated Delivery Time: 3–7 business days

Made-to-Order & Custom Products

  • Production Time: 2–4 weeks

  • Shipping begins once production is completed.

  • Delivery time may vary depending on the destination.

Please note that all delivery timelines are estimates and may vary due to the delivery location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible products and serviceable locations.

RugCult reserves the right to verify COD orders before processing them. Additional order confirmation may be required before production or dispatch.

Custom-made or personalized products may not be eligible for COD.

Shipping Charges

Free shipping is available on all orders within India.

No additional shipping charges will be applied at checkout unless specifically mentioned for certain products, locations, or promotional campaigns.

International orders, where available, may be subject to applicable shipping charges, customs duties, taxes, or other destination-specific fees.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, WhatsApp, or SMS.

You can use the tracking information provided to monitor your shipment's progress.

Delivery Delays

While we aim to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier partner delays

  • Remote or difficult-to-service locations

  • Customs clearance procedures

  • Natural disasters

  • Other unforeseen circumstances

RugCult is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

RugCult is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses, phone numbers, or other information provided by the customer.

Damaged, Incorrect, or Defective Products

Every product undergoes a quality inspection before dispatch.

If you receive a:

  • Damaged product

  • Incorrect product

  • Product with a major manufacturing defect

please contact us within 24 hours of delivery.

To help us investigate and resolve the issue, please provide:

  • A complete unboxing video recorded from the moment the package is opened

  • Clear photographs or videos showing the issue

  • Your order number and relevant order details

Claims submitted without sufficient evidence, including an unboxing video where applicable, may not be eligible for replacement or resolution.

Contact Us

For any shipping-related questions or concerns, contact us at:

Email: info.rugdug@gmail.com

RugCult

We appreciate your trust and patience while we work to deliver your order safely.