Privacy policy

Privacy Policy

At RugCult, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction details

  • Order history

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

Payment information may be processed securely through third-party payment service providers. RugCult does not store your complete debit or credit card details on its servers.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order updates and tracking information

  • Verify COD orders

  • Respond to customer support requests

  • Process eligible replacements or refunds

  • Improve our products, services, and website

  • Prevent fraudulent or unauthorized transactions

  • Send promotional communications where permitted and where you have provided consent

Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Courier and logistics partners

  • Website and hosting providers

  • Customer support and communication services

  • Marketing and analytics providers

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant content or advertising.

You may be able to control cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us.

To make a privacy-related request, contact us at:

Email: info.rugdug@gmail.com

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

Changes to This Policy

RugCult may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy.

Contact Us

For questions regarding this Privacy Policy, contact:

RugCult
Email: info.rugdug@gmail.com